1. How do I place an order?
    To place an order with Pickazz INC, please visit our website, browse the products, select the items you want, click “Add to Cart” and follow the checkout process to complete the payment.
  2. Can I change or cancel my order?
    If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has entered the shipping process, changes or cancellations cannot be made.
  3. How long does it take to ship your order?
    Generally, the processing time for an order is 1-3 business days, and the shipping time depends on your geographical location and the shipping method selected. Generally, standard shipping takes 3-7 business days.
  4. How do I check the status of my order?
    You can check the status of your order by logging into your account, or you will receive a confirmation email when it is shipped, which contains tracking information.
  5. What if I received the wrong item?
    If the item you received does not match the order you placed, please contact our customer service department immediately. We will arrange a return for you and send the correct item.
  6. Can I return my item?
    We accept returns within 7 days of receiving the item. Returned items must be unused and in their original packaging. Please refer to our Refund and Return Policy for more details.
  7. How do I get a refund?
    Once we receive and inspect your return, your refund will be processed within 7-10 business days and will be refunded to your original payment method. The specific processing time may vary by bank.
  8. What are my payment options?
    We accept a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express)
Debit cards

Other major electronic payment methods

  1. How do I contact customer service?
    If you need help or have any questions, please contact us through our contact page.